Refund Policy
Thank you for shopping at Aromiqa.com.
We value your satisfaction and stand by the quality of our products. If, for any reason, you are not completely satisfied with your purchase, we invite you to review our return and refund policy.
Terms and Conditions
The following terms apply to all products purchased from Aromiqa.
Interpretation and Definitions
Interpretation:
The words with initial capital letters have specific meanings defined below. These definitions apply whether terms are used in singular or plural form.
Definitions:
- "Company" refers to Aromiqa, referred to as "We," "Us," or "Our" in this policy.
- "Goods" refers to the items available for purchase on Aromiqa.com.
- "Orders" means a request made by you to purchase goods from us.
- "Website" refers to Aromiqa.com, accessible at https://aromiqa.com.
- "You" means the individual using the service or acting on behalf of a legal entity.
Not Satisfied? No Problem.
If our product does not meet your expectations, you can request a refund.
Steps to Request a Refund:
- Provide a clear photo of the product and the courier label.
- Share a short video demonstrating how you used the perfume.
- Contact us via WhatsApp at 0300-2541400 within 15 days of your purchase.
Once we review your submission, we will process your refund promptly.
Refund Process
Upon approval of your request:
- Refunds will be initiated within 48 hours.
- The amount will be transferred directly to your bank account.
Returning Additional Products
If you purchased multiple items and wish to return extras:
- Ship the extra items back to us.
- Once we receive the items, we’ll refund the product price (excluding courier charges).
Damaged Products
If your product arrives damaged:
- Share a photo or video showing the damage.
- We’ll replace it free of charge.
Need Assistance?
Our Customer Care Team is always here to help. For any questions or concerns, please reach out via:
- WhatsApp: 0300-2541400
- Email: aromiqa@gmail.com
Thank you for choosing Aromiqa. We’re committed to making your shopping experience as smooth and delightful as possible.